Frequently Asked Questions
I have questions about the academy, who should I talk to?
If you have any inquiries, kindly text Manager Kirsten at (424) 999-0787. Please note that you may call or text. To receive a faster response, please text your first and last name and your question. You can also schedule a free 20-Min Intro.
I want to start Jiu Jitsu but I'm hesitant to start, what should I do?
If you are hesitant to start a class, its highly recommended to schedule a "No Sweat Introduction." It's a free 15-minute consultation whether on the phone or meet in person. You will speak with the main instructor to get to know you and place you in the class that suits your needs.
What is a No Sweat Intro?
A "No Sweat Intro" is a free 15-minute consultation where potential members can meet with one of the coaches to learn more about the gym and its offerings. It's an opportunity to ask any questions and determine if the gym is a good fit for their needs and goals.When you attend the No Sweat Intro you receive 50% off your first class. Book yours here.
I have a teenager that is interested in joining jiu jitsu but I do not see a Teen's option?
If your teen is between 12-17 and has prior grappling experience, the participant must be evaluated properly to figure out the right training schedule for him/her. Don't hesitate to get in touch with management Kirsten thru email ([email protected]) or text (844) 714-8927 to schedule a trial or private introduction class.
Is Jiu-Jitsu safe for beginners?
Regarding Jiu-Jitsu, it can be safe for beginners when taught by experienced instructors in a controlled environment. At 10th Planet Jiu Jitsu: Torrance, safety is our top priority. We strongly recommend that you take classes that are appropriate for your skill level. If you're a novice or beginner, we suggest starting in the beginner class. Please note that if you don't want to spar, you should avoid competition class altogether.
What should I wear for my first class?
It is appropriate to wear activewear that covers the body in class to avoid getting mat burn. We prefer a rashguard and pocket-less bottoms. Please refer to the image for guidance.
HOLD POLICY
If you have an active membership and need to take a break from training due to travel or other commitments, you can place your account on hold. To begin a hold period, you must not have any outstanding balance on your account. Please fill out this Time Extension Form 30 days before the billing cycle. If you fail to submit the form within 30 days, you will be billed for the next cycle before your hold period can begin. You need to specify the correct start and end date of the hold period to activate the hold. Please note that the minimum hold period is one week, and the maximum hold period is 60 days.
CANCELLATION POLICY
In case a student needs to terminate their membership, both the participant and buyer should fill out the Cancellation Form with the student's name and the reason for the cancellation. The cancellation form should be submitted within 30 days of the billing cycle. Failure to do so will result in the payment of the monthly tuition fee. Some membership types may have different cancellation policies, so please check your email agreement for further details.The cancellation will be processed regardless of the reason, but we would appreciate it if students could share the reason as it would help us with our process and quality management. Students who have cancelled their account may rejoin the gym at any point in the future without any additional fees, and they can simply restart their monthly gym dues. If you have any questions or concerns, please feel free to ask.
REFUND POLICY
All gym membership fees associated with our gym services are non-refundable. We may consider refunds or credits in exceptional circumstances at our discretion. To request a refund or credit, please submit a written request to our front desk at [email protected] with necessary documentation. If you have any questions or concerns, please contact our front desk.
