If you have an active membership and need to take a break from training due to travel or other commitments, you can place your account on hold. To begin a hold period, you must not have any outstanding balance on your account. Please fill out this Time Extension Form 30 days before the billing cycle. If you fail to submit the form within 30 days, you will be billed for the next cycle before your hold period can begin. You need to specify the correct start and end date of the hold period to activate the hold. Please note that the minimum hold period is one week, and the maximum hold period is 60 days.

In case a student needs to terminate their membership, both the participant and buyer should fill out the Cancellation Form with the student's name and the reason for the cancellation. The cancellation form should be submitted within 30 days of the billing cycle. Failure to do so will result in the payment of the monthly tuition fee. Some membership types may have different cancellation policies, so please check your email agreement for further details.The cancellation will be processed regardless of the reason, but we would appreciate it if students could share the reason as it would help us with our process and quality management. Students who have cancelled their account may rejoin the gym at any point in the future without any additional fees, and they can simply restart their monthly gym dues. If you have any questions or concerns, please feel free to ask.

All gym membership fees associated with our gym services are non-refundable. We may consider refunds or credits in exceptional circumstances at our discretion. To request a refund or credit, please submit a written request to our front desk at [email protected] with necessary documentation. If you have any questions or concerns, please contact our front desk.